MeloTV Refund Policy
Last Updated: 02/23/2025
At MeloTV, we strive to provide a high-quality IPTV streaming experience. However, we understand that circumstances may arise where a refund is requested. Please review our refund policy below to understand our procedures and guidelines.
1. Subscription Refunds
- Trial Periods: If you have signed up for a trial period, you may cancel your subscription before the trial ends without incurring any charges.
- Monthly/Annual Subscriptions:
- We generally do not offer refunds for partial months or years of service.
- Refunds may be considered in exceptional circumstances, such as:
- Significant and persistent service disruptions that are beyond our control and prevent you from accessing the service for an extended period.
- Technical issues on our end that we are unable to resolve after reasonable attempts.
- Billing errors that are our responsibility.
- Refund Requests:
- To request a refund, you must contact our customer support team at contact@melotv.com within 7 days of the initial subscription or renewal date.
- Please provide detailed information about the reason for your refund request, including any relevant evidence or documentation.
- We will review your request and respond within 7 business days.
- Refund Processing:
- If your refund request is approved, we will process the refund to your original payment method within 7 business days. Refund processing times may vary depending on your payment provider.
2. Non-Refundable Items
- Setup fees, if applicable, are non-refundable.
- Any services or features that have been used or accessed are generally non-refundable.
- Any violation of our Terms of Service will void any possibility of a refund.
3. Cancellation Policy
- You can cancel your MeloTV subscription at any time through your account settings or by contacting our customer support team.
- Cancellation will prevent future billing, but you will retain access to the service until the end of your current billing cycle.
4. Changes to This Refund Policy
- We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page, and your continued use of MeloTV constitutes acceptance of the updated policy.
5. Contact Us
- If you have any questions or concerns about our refund policy, please contact our customer support team at: contact@melotv.com